We want you to love your buy at egg - if something isn't right and you would like to return any of your order, you have 14 days from the date received.
Any returns must be as new, unworn, with tags in their original position. Purchases are returned at your cost, so please, for your safety, send us a copy of the tracking number when you ship back your order. Further instructions are below.
Shoes: Please try on shoes on a carpeted surface. Returned shoes will not be accepted with scuffs or wear on the soles. Shoes must be returned in their original undamaged shoe box.
You may also bring your return into store for a full refund.
Please note, we do not refund delivery costs.
made to order
Made to order garments cannot be returned. Please contact us with any questions related to sizing before final order and we are happy to help.
how to return
All returns must be sent back to our shop:
36 Kinnerton Street
Please send your return back in the original box and the filled out returns slip. Returns are sent at your cost, so please for your safety, send us a copy of the tracking number when you ship back your order.
returns from overseas
All paperwork and the outside of the return box must be clearly marked as "returned goods - no commercial value" to ensure the order is returned to us swiftly with no extra charges.
All purchases may be returned within 14 days of purchase, for refund or exchange. Please provide a receipt with your return, returns will not be accepted without a receipt.
All items must be new with tags and in unworn condition. Shoes must have their original box and dust bags.
We offer free shipping on orders over £300.00.
If the order is under this value the shipping charge is:
EU: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days
ROW: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days
We ship using DHL. Delivery times are approximate and not guaranteed. We are not responsible for customs delays, taxes and duties. All items will require a signature upon delivery.