If you need to return all or any items you have 14 days from the date received.
Returned items must be as new, unworn, with tags in their original position. Goods are returned at your cost, so for security email a copy of the tracking number when you ship back your order. Email your tracking number to: firstname.lastname@example.org. Further instructions are below.
Shoes: Please try on shoes on a carpeted surface. Returned shoes will not be accepted with scuffs or wear on the soles. Shoes must be returned in their original undamaged shoe box.
You may also bring your return into store for a full refund.
Please note, we do not refund delivery costs.
made to order
Made to order garments cannot be returned. Please contact us with any questions related to sizing before final order and we are happy to help.
how to return
All returns must addressed to:
36 Kinnerton Street
Please send your returns back in the original box with the completed returns slip. Returns are sent at your cost, so for security send us a copy of the tracking number when you ship back your order.
Email your tracking number to: email@example.com
returns from overseas
All paperwork and the outside of the return box must be clearly marked as "returned goods - no commercial value" to ensure the order is returned to us swiftly with no extra charges.
All purchases may be returned within 14 days of purchase, for refund or exchange. Please provide a receipt with your return, returns will not be accepted without a receipt.
All items must be new with tags and in unworn condition. Shoes must have their original box and dust bags.
We offer free shipping
UK: We aim to dispatch parcels within 1-2 days, parcels arrive within 1-2 days
EU: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days
ROW: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days
We ship using DHL. Delivery times are approximate and not guaranteed. We are not responsible for customs delays, taxes and duties. All items will require a signature upon delivery.
Special note. Deliveries during the Covid-19 crisis: We will still try our best to dispatch your goods quickly but we apologise if there are unavoidable delays.