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Hello

We think you are looking at our website from outside the European Union so we are showing you prices without VAT.

delivery and returns

web returns


We want you to love your buy at egg - If something isn't right and you would like to return something, please email us within 2 days of receipt at web@eggtrading.com. Returns will be refunded, as long as the item is returned within 14 days from date of receipt.


Any returns must be as new, unworn, with tags in their original position. Purchases are returned at your cost, so please, for your safety, send us a copy of the tracking number when you ship back your order. Further instructions are below.


Shoes: Please try on shoes on a carpeted surface. Returned shoes will not be accepted with scuffs or wear on the soles. Shoes must be returned in their original undamaged shoe box.


You may also bring your return into store for a full refund.
Please note, we do not refund delivery costs.


made to order


Made to order garments cannot be returned. Please contact us with any questions related to sizing before final order and we are happy to help.


how to return


All returns must be sent back to our shop:
egg
36 Kinnerton Street
London
SW1X 8ES
United Kingdom

Please send your return back in the original box and include your packing note. Returns are sent at your cost, so please for your safety, send us a copy of the tracking number when you ship back your order.


returns from overseas


All paperwork and the outside of the return box must be clearly marked as "returned goods - no commercial value" to ensure the order is returned to us swiftly with no extra charges.


shop returns


All purchases may be returned within 14 days of purchase, for refund or exchange. Please provide a receipt with your return, returns will not be accepted without a receipt. 
All items must be new with tags and in unworn condition. Shoes must have their original box and dust bags.


delivery


UK: We aim to dispatch parcels within 1-2 days, parcels arrive within 1-2 days
EU: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days 
ROW: We aim to dispatch parcels within 1-2 days, parcels arrive within 3-4 days 
We ship using DHL. Delivery times are approximate and not guaranteed. We are not responsible for customs delays, taxes and duties. All items will require a signature upon delivery.